![]() ![]() In this case, Watchshopping did the right thing, every step of the way. An absolutely stellar customer service experience - missteps happen in life, and it's what happens afterwards that counts. They express shipped me the papers, and everything now checks out.And, by the way, the watch itself was examined and measured professionally, and was found to be 100% genuine. Evidently, the watch that I had purchased was shown on display, and the papers were probably inadvertently left out during the packing process. This assured me that my case was a rare incident that they were treating seriously.After a few days, I got another update over the phone informing me that the papers had been found. Naturally, I had my doubts, but they were at least in part relieved by phone calls and email updates over the next couple of days, informing me that they were still looking into the issue. After emailing them a picture of the package (without the papers), they called me back saying that they were looking into it. They were sympathetic and assured me that they would look into the situation. This is a key part of the authentication and the value of the watch (along with the original box).I called their customer support line and was immediately answered by one of their agents. I ordered a new Omega watch from Watchshopping, and was disappointed to have it arrive without the accompanying papers. ![]()
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